Política de reembolso
Warranty Policy
At Luxury Joyas, we are committed to offering high-quality products. Please read our warranty policy carefully before completing your purchase.
Manufacturer Warranty – 30 Days
All products sold by Luxury Joyas are covered by a 30-day manufacturer warranty, starting from the date the order is delivered.
This warranty applies exclusively to manufacturing defects, including:
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Defective materials.
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Structural or functional defects present at the time of delivery.
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Products that do not match the specifications described on our website.
What the Warranty Covers
If a manufacturing defect is confirmed within the 30-day warranty period, the customer may choose one of the following options, subject to evaluation:
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Product replacement.
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Refund of the purchase amount.
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Repair, if applicable.
The resolution will depend on product availability and the nature of the defect.
What the Warranty Does Not Cover
This warranty does not apply to:
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Normal wear and tear.
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Damage caused by misuse, accidents, or improper handling.
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Damage resulting from contact with water, chemicals, perfumes, or external agents.
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Products altered, adjusted, or repaired by third parties.
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Damage occurring after delivery due to improper use or care.
Warranty Claim Process
To request a warranty claim, please contact us at:
📩 luxuryjoyas.poland@gmail.com
Please include:
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Order number.
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Description of the issue.
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Clear photos or videos showing the defect.
All claims are reviewed within 5 business days. Approval is subject to inspection and verification.
Shipping Costs
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If the claim is approved as a valid manufacturing defect, return shipping costs will be covered by Luxury Joyas.
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If the defect is not confirmed, shipping costs will be the responsibility of the customer.
Final Notes
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This warranty is non-transferable.
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No returns or exchanges are accepted outside the 30-day warranty period.
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By purchasing from Luxury Joyas, the customer acknowledges and agrees to this warranty policy.